Here is a list of things to try before you call. You
may print this page if you need to refer to it later.
My computer is not responding.
A computer not
responding is usually caused by some program running,
using all the system resources.
Try This: Press Ctrl + Alt + Del
keys on the keyboard at the same time. This will bring
up the Task Manager. If there are any Applications
listed as "Not Responding," Select the one and click End
Task.
If that does not help, in Task Manager, select
the Shutdown menu. Click Restart. Most of the time a
restart of the system will release the offending program
and make your computer usable again.
My Computer is running very slow.
A computer
running slow can almost be considered the same as Not
Responding. Usually slow-downs are caused by adware or
spyware or virus infection.
Try This:
Get a free program from the Internet called Ad-Aware.
Install and run the program, it will automatically
update and scan. It will find a list of offending
objects. Let the program remove what it finds.
What is a Pop-Up Blocker?
A Pop-Up Blocker is a
function usually on a tool bar added to your Internet
browser. It stops pop-up advertising while you are on
the Internet.
What this is doing is stopping the
pop-ups so the advertiser can still track your every
move on the Internet. It's essentially putting a band-aid on the problem.
Clearing out the adware and spyware causing the
problem will eliminate the need for the Pop-Up Blocker.
My computer will not turn off.
Your computer is
hung, no response from keyboard or mouse. Give it a
reasonable amount of time. It may be processing
something.
Try This: Press the power button on the
front of your computer system unit. Hold the button in
for about 15 seconds. The computer will shut down. Leave
it off for about a minute then click the power button
again to turn on the system. The computer will start
normally.
I lost my DSL Internet connection.
You have no response from your Internet browser. You get
a Page Not Found screen.
Try This:
Turn off your computer and your DSL Modem. If you have a
router or connection device between the Internet
provider and your computer, make sure it is turned off.
The order you turn things off is not important, but the
order of turning back on is very important. First turn
on your DSL Modem. Give it a minute or so to get
synchronized with your Internet provider. Next turn on
any router or connection device, then turn on your
computer.
I lost my network connection.
A network connection is a connection to another computer
in your home or office. This is referred to as a Local
Area Network or LAN.
Try This:
First try restarting your computer. If that does not
re-establish your connection you can repair the network
connection. In the Control Panel, open Network
Connections. Right click on the LAN icon, select Repair.
I've tried everything, What now?
I've tried everything I could think of and I'm ready to
hurl this computer out the window.
Try This: Call 209-368-5252
